Shipping policy

Shipping Policy

Effective Date: March 12, 2026

1. Overview

Precision Studio Supply, a DBA of Ironleaf Group, LLC, is committed to delivering your equipment safely, efficiently, and with clear communication throughout the process.

Due to the nature of our products, shipping methods and timelines may vary depending on the size, weight, and destination of your order.

2. Shipping Locations

We currently ship within the United States.

For international inquiries, please contact us directly to coordinate availability and custom shipping arrangements.

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Methods & Delivery Types

We offer multiple delivery options depending on the product:

Standard Ground Shipping
For smaller items and accessories via UPS, FedEx, or USPS.
Freight Delivery
For large equipment such as reformers and studio systems.
These shipments are delivered curbside unless otherwise specified.
White Glove Delivery (Select Orders)
Includes in-home or in-studio placement and, when applicable, basic setup.
International Carriers: DHL, FedEx International Shipment

All orders include tracking information, which will be provided via email once your order has shipped.

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

4. Shipping Costs

Shipping costs are calculated based on:

Product size and weight
Delivery location
Selected delivery method

Shipping rates are displayed at checkout or provided via a custom quote when applicable. There are no hidden fees.

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility and are not included in the item price or shipping cost. These fees vary widely by country. Please contact your local customs office for more information.

5. Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
Orders placed after business hours or on weekends will begin processing the next business day

You will receive a confirmation email once your order has been processed and prepared for shipment.

6. Estimated Delivery Time

Delivery timelines vary by product type:

Expedited Shipping: 1-2 business days
Standard Shipping: 3–7 business days
Freight Deliveries: 7–21 business days depending on location and carrier scheduling

Please note: Delivery timeframes are estimates and may be affected by carrier delays, weather conditions, customs delays, or logistical factors.

7. Tracking Information

Once your order ships, you will receive:

Tracking number
Carrier details
Estimated delivery window

For freight shipments, the carrier may contact you directly to schedule delivery.

To track your order visit: www.precisionstudiosupply.com/track-order or the carrier's website and enter in your tracking number.

If you need assistance with tracking, please contact our Customer Service.

8. Delivery Responsibilities

Customers are responsible for:

Ensuring accurate shipping information
Being available for scheduled deliveries (for freight orders)
Inspecting freight shipments upon delivery. Any visible damage must be noted with the carrier at the time of delivery.

Missed delivery appointments or incorrect address submissions may result in additional fees.

9. Damaged, Lost, or Delayed Shipments

If your order arrives damaged or incomplete:

Notify us within 7 days of delivery
Provide photos of packaging and items

We will work quickly to resolve the issue through replacement, repair, or refund where appropriate.

All orders are shipped pursuant to a shipment contract. Risk of loss transfers to the customer upon delivery of the order to the carrier.

If a shipment is significantly delayed or lost, please contact us so we can assist with carrier investigation.

Once a shipment is marked as delivered by the carrier, Precision Studio Supply is not responsible for lost or stolen packages.

10. Returns & Shipping Fees

Return eligibility and conditions are outlined in our Return & Refund Policy www.precisionstudiosupply.com/policies/refund-policy

Unless due to our error:

Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable

11. Incorrect Addresses

Please verify all shipping details before placing your order.

If a shipment is returned due to an incorrect address:

Additional shipping charges will apply for reshipment

12. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page.

13. Contact Us

For shipping questions or support:

Email: sales@precisionstudiosupply.com
Phone: 980-224-0176
Hours: Monday–Friday, 9 AM – 5 PM EST